Earn Points on Every Order! Reach 500 Points to Unlock $50 Credit. Learn more
Welcome to Real Food Kitchen. This website is owned by Real Food Kitchen. By using the Real Food Kitchen website, you are agreeing to the following terms and conditions (hereafter referred to as "User Agreement").
If you do not accept these terms and conditions, you should exit the site and refrain from placing any order.
Real Food Kitchen delivers three times per week from Queenstown to addresses in the urban Queenstown Region. The delivery route is as follows: Arthurs Point - Arrowtown - Lake Hayes Estate - Shotover Country - Frankton - Hanley's Farm - Jack's Point - Kelvin Heights - Queenstown - Fernhill. We will deliver to urban, home addresses ONLY. As our driver will leave at 6PM, we will not deliver to offices/work places as the food must be taken in and refrigerated as soon as possible. We will not deliver to rural addresses. If you are unsure about whether or not your delivery address is suitable, please do not order until you have contacted us and we have confirmed via email.
Delivery charges will be added to each order and shown as a separate item before you choose to enter your payment details and send the order to be processed.
Meals:
The cut-off time for ordering meals for Sunday evening delivery is 6pm on the Friday, 2 days prior.
The cut-off time for ordering meals for Tuesday evening delivery is 6pm on the Sunday, 2 days prior.
The cut-off time for ordering meals for Wednesday evening delivery is 6pm on the Tuesday, 1 day prior.
Ordering is online only; email orders are not accepted. Order confirmation will always be sent from the website when you place an order. If you have not received a confirmation email within 2 hours of ordering, please contact us as this may mean your order has not been received.
Claims for non-delivery must be made within 24 hours of expected delivery, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address. Title and Risk Goods are at our risk until the goods are delivered to your delivery point. Once the order has been delivered, Real Food Kitchen cannot be responsible for it.
By accepting these terms and conditions, you confirm and agree that all allergies, intolerances and relevant health concerns/conditions have been fully disclosed by yourself prior to ordering, and that we have accepted your notification and agreed to proceed. We will not be held liable for harm caused by undisclosed allergies.
Real Food Kitchen meals are designed to help you, however, to see good results, a meal plan must be combined with a lifestyle of exercise and good habits. We will not be held accountable for any health issues that you may believe are diet related. If you are noticing any negative side effects we recommend that you consult a doctor or dietician.
Orders placed online can be viewed by logging in with your own account details.
Auto-renew orders may be amended up until the order is processed, 2 days before delivery date (1 day for Wednesday delivery).
A la carte orders are processed immediately.
Once an order has been processed, it may not be changed.
Any changes to account information can be made by logging into your personal account.
Payment and Delivery Orders will be accepted by Real Food Kitchen for delivery in New Zealand only. Payment is to be made in NZ currency. Any contract arising from the use of this site is made subject to these terms and conditions and governed by the laws of New Zealand.
Items may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
All prices are in New Zealand dollars (NZ$) and are GST inclusive. You may pay by Mastercard or Visa (not AMEX). An order will only be processed once cleared payment has been received.
We do not accept cheque, EFTPOS, or cash as a form of payment.
If a payment is reversed, the customer is liable for all costs associated with debt collection where the Customer defaults in payment for an order.
Purchasing Items displayed on the Real Food Kitchen site can be made using Paystation. Paystation provides secure transaction processing for Visa and Mastercard.
Real Food Kitchen does not collect or store any credit card information.
Real Food Kitchen is not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of profit, even if Real Food Kitchen was advised of the possibility of such damages.
Your right to use the Web Service is personal to you. You may not authorise others to use the Service on your account, and you are responsible for all of your own use of the Web Service. You may not download, modify, transmit, or otherwise use any material from the Web Service for public or commercial purposes.
This Web Service provides general information about Real Food Kitchen and the products and services it offers. The information and material on the site have been prepared solely for the purpose of providing information about Real Food Kitchen, the services, and products it offers. Real Food Kitchen reserves the right to change, delete or move any of the material on the Web Service at any time without notice.
By using our website, you understand and agree that all Resources we provide are "as is" and "as available." This means that we do not represent or warrant to you that:
Furthermore, you understand and agree that:
All content and materials available on www.realfoodkitchen.co.nz, including but not limited to text, graphics, website name, code, images, and logos are the intellectual property of Real Food Kitchen, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorised in writing by Real Food Kitchen.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by Real Food Kitchen. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of New Zealand, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the courts of New Zealand. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
UNLESS OTHERWISE EXPRESSED, REAL FOOD KITCHEN EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
If you have any questions or concerns regarding these Terms and Conditions or any other matter, please feel free to contact us at the following email or mailing address:
Email: [email protected]
Mailing Address:
Real Food Kitchen
17 Repco Boulevard,
Industrial Place
Queenstown, New Zealand
Real Food Kitchen reserves the right to modify these Terms and Conditions at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms and Conditions.
Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Real Food Kitchen site immediately.
These Terms and Conditions were last updated on April 9th, 2025.