Frequently Asked Questions

You choose meals from our seasonal rotating menu. Each meal is only available on certain delivery days (Sunday, Tuesday, or Wednesday). Once selected, your meals will be added to an order for the correct delivery day. You can choose meals for just one delivery day or build out a plan for the week.

Yes! You can pick different meals for each delivery day, and build out a plan for as many weeks as you like. It's perfect for variety, or for ordering meals for multiple people under one account.

Yes, you can select meals for just one delivery day if you prefer. There's no minimum number of days required to place an order.

Yes. If you don't create a Subscription, your selections will be treated as a single one-time order — even if they include meals across multiple delivery days. You'll be charged for the full order at checkout, and you won't receive any future meals unless you return to place another order.

Absolutely. You can choose meals for any combination of our delivery days — Sunday, Tuesday, and Wednesday — each week. You're not locked into a fixed schedule.

The cutoff is 6pm, two days before each delivery. For example, for a Sunday delivery, the cutoff is Friday at 6pm.

Our regular meals are approx. 600 calories and contain around 40g of protein. They weigh between 400–500g. We also offer Small and Large meals, with optional upgrades for Dairy Free and Low Carb (+$1.50).

We don't use refined sugar, wheat, or seed oils. If you have strong dislikes (e.g. mushrooms, coriander), leave a note during the checkout process. For allergies, please contact us first to confirm what's possible — we work in a small kitchen and take food safety seriously.

Subscription automatically repeats your weekly meal selections. You'll be charged once per week for all your deliveries that week. Our menu follows a 2-week rotating cycle, so you'll see the same meals every 2 weeks. When the menu cycles back, you can keep your current selections or swap to different meals. You can edit meals, skip deliveries, or cancel anytime before the weekly cutoff. Learn more about Subscription here.

Your Upcoming Orders page shows exactly which meals will be delivered each week. When the 2-week menu cycle repeats, your current meal selections will carry over. You can choose to keep your meals, swap them for different options from that week's menu, or make permanent changes to your subscription.

Yes — we'll send you a reminder before each cutoff, so you can make any changes or skip that delivery before you're charged.

Yes, you can turn off Subscription at any time through your dashboard. You can also remove specific meals or delivery days. There's no lock-in.

Commitment tiers let you save with free meals by committing to a longer subscription period. We offer Rolling (no commitment), 4-Week, 8-Week, and 12-Week tiers. Longer commitments mean more free meals — up to 20 free meals based on 10 meals per week. See all commitment options.

Rolling: No minimum commitment, cancel anytime, skip or add meals freely.

4-Week: 5 free meals, 12.5% savings. During commitment, you can swap meals but not add or remove. Skipping extends your end date.

8-Week: 12 free meals, 15% savings. Same swap-only rules apply.

12-Week: 20 free meals, 16.67% savings. Best value with same swap-only rules.

Free meals are included at the END of your commitment period. For example, with a 12-week commitment you pay for 10 weeks and get 2 weeks free. Free meal quantities are calculated based on your weekly meal quantity.

We deliver on Sunday, Tuesday, and Wednesday evenings between 5:30PM and 9PM. Sunday meals are for Monday and Tuesday. Tuesday meals are for Wednesday and Thursday. Wednesday meals are for Friday.

We deliver to Queenstown, Frankton, Lake Hayes Estate, Shotover Country, Hanley's Farm, Jacks Point, Kelvin Heights, Arrowtown, Arthurs Point, and Fernhill. Unsure? Just ask us before ordering.

If you're not home, we'll leave your meals in a shaded spot. If you won't be home, we recommend leaving out a chilly bin with an ice pack. You can also add delivery instructions at checkout.

Yes — pickup is available from select locations after 6PM on delivery days. Just select "Pickup" at checkout to see available pickup locations.

Share your unique referral code with friends. When they sign up and place their first order, they'll get a discount. Your code and invite link can be found in your account dashboard. Learn more about referrals.

Share your code with friends. When they sign up and place their first order using your referral code, they'll get a discount on their first order. It's our way of saying thanks for spreading the word.

The referral discount will be applied once your friend's first order is complete. This ensures the reward is only given for genuine orders.

Absolutely! There's no limit — you can share your code with as many friends as you like.