At Real Food Kitchen, we offer delivery services for our meal plans to make healthy eating as convenient and accessible as possible.
Here are some important details about our delivery policy:
Delivery areas: We deliver across the Whakatipu Basin (Arthurs Point, Arrowtown, Lake Hayes Estate, Shotover Country, Frankton, Hanley's Farm, Jack's Point, Kelvin Heights, Queenstown and Fernhill) as well as Cromwell, Lowburn, Luggate, Wanaka and Lake Hāwea. See our Where We Deliver page for the current delivery map, the delivery fee for your area, and an address checker. We do NOT deliver to offices or work places. If you're not sure if your location is within our delivery area, please check your address on the Where We Deliver page or contact [email protected] BEFORE you order.
Delivery schedule: We deliver meal plans every Sunday, Tuesday and Wednesday. Your specific delivery days will vary depending on your meal plan.
Delivery times: We aim to deliver between 6pm and 9pm, but exact delivery times may vary depending on your location.
Delivery fees: Delivery is charged per delivery and the rate depends on your area (from $7.75 in the Queenstown zone) - see Where We Deliver for your area's rate. Whatever your area, your 3rd delivery in a week is FREE. Collection from Industrial Fitness gym is FREE.
Delivery instructions: To ensure a smooth delivery process, please provide us with any special delivery instructions or access codes for your building or apartment complex. If your house is hard to find, please leave instructions. If you won't be home during the delivery window, please leave out a chilly bin with an ice pack or 2. Otherwise we will leave your delivery in the most suitable shaded spot (out of sight ideally).
Delivery issues: If you experience any issues with your delivery, please contact our customer support team at [email protected] as soon as possible. We will do our best to resolve any issues or concerns promptly.
Please note that our meals are delivered fresh and should be refrigerated IMMEDIATELY to maintain their quality and safety. We are not responsible for any meals that are not stored properly after delivery. With correct storage, our meals are in peak condition for at least the 2 whole days following delivery. Best before will be 1 extra day, so 3 days after delivery. Real Food Kitchen is not responsible for loss or spoilage resulting from incorrect delivery details or inaccessible addresses.
If you have any questions or concerns about our delivery policy, please don't hesitate to contact us at [email protected]. We value your feedback and are committed to providing the best possible experience for our customers.